- Technical Writing
- Working with Special Groups
An excerpt from an operator manual for chemists using software that lets them develop product “recipes” on their workstations. The sample was generated from a database of information chunks that can be re-used to create print documents, web sites, online help, and presentations. You can scroll down to read a few chapters. - File Backup and Transfer
Aspecialized backup procedure. It was generated from a database of information chunks that were structured so they could be published in several different formats, as dictated by client needs. - Chemical Cleaning Procedures
Representative samples of procedures that were laminated (to be smudge- and splash-proof), punched, and grommeted for mounting in a beverage-processing plant. The client loved the format–and the content. - Working with Special Groups
An HTML frameset that works with any browser. The HTML pages were produced from a “single-sourcing” database.
- Working with Special Groups
- Web Site Copy
- A Resume Web Page -developed for an individual looking for a customer service job.
- Centre ACT–developed for a non-profit organization.
- Articles and Copywriting
- Avoiding Crossed Wires
Provides tips for solving electrical system problems in construction equipment and vehicles. - Lower Tire Costs with Retreads
An article for construction contractors that provides guidelines to help them control off-road tire costs. - Commitment to Change
An article written for a restaurant chain franchisees’ publication. It shows how a little research and some interesting interviews can turn a dry, legal topic into …well, not exactly fascinating stuff, but at least an interesting read. - A Master Technician at Every Bench
A sample of benefits-based marketing copy for a brochure aimed at supervisors in an electronics diagnostic and testing environment. - Continuous Improvement with Ultramax
Brochure copy for process optimization software shows how focusing on benefits can make an intangible product real and desirable for a potential customer. - Organizing Paperwork
A light-hearted writing exercise that illustrates the principles of writing benefits-based copy. Tell ‘em how the product can make a difference in their lives and you give ‘em a reason to buy.
- Avoiding Crossed Wires