Customer Service Management and Training
Eurzila Belser is a customer service management and training specialist. When it comes to her areas of expertise, Eurzila never settles for “good-enough.”
“A successful business gives employees the
tools they need to do
their jobs effectively.
I make it my job to work with Human
Resources to make sure
this is done right.”
- Eurzila Belser
Eurzila is aware that people come from different backgrounds and experiences. She integrates the strategic needs of an organization into training that is specific to the company and to the employees being trained.
"My role is to understand your company's expectations
and your customers' needs and communicate them to employees. I identify challenges,
create solutions, and help employees
understand both."
- Eurzila Belser
Individual feelings and attitudes play a huge role in determining how enthusiastically and effectively an employee contributes to the customer service team.
"A smile and friendly attitude are simple things that
go a long way toward making a customer's
experience a pleasant
one. Your employees can give your customers
a reason
to prefer
your
company over the competition."
- Eurzila Belser
Eurzila's focus is on the design, development, and delivery of training that improves performance within organizations.