Resume

What I Offer You:

Technical knowledge and writing proficiency demonstrated by more than 25 years of experience in the following areas:

• Technical writing (software user guides, hardware operating guides, procedures, job aids)
• Web design and content (WordPress setup and maintenance with Thesis and/or Genesis frameworks, basic SEO)
• Web-based training (instructional design and course development with PowerPoint, Lectora, Lectora Snap!, SnagIt, and/or Camtasia)
• Classroom training (instructional design, course development, and presentation)
• Article development and ghostwriting

What I Bring to the Table:

• Passion for reader-friendly copy that is clean, clear, concise, and carefully crafted for its intended purpose
• Track record of developing web sites that make it easy for readers to find the information they need and to enjoy reading it when they find it
• Organizational skill that transforms rough outlines, extensively revised design requirements, disorganized test results, or undecipherable engineering notes into step-by-step procedures, clear and concise explanation, or performance-enhancing training
• Proven ability to learn quickly, operate independently, and get results

What I Have Done

• Developed training courses (classroom and Web-based) for financial service employees and telecommunications executives
• Wrote procedures, technical reference documents, online training courses, and web-based help for material handling, data extraction, and data warehousing on Windows enterprise platforms
• Wrote user guides for software systems, including engineering equipment design, UNIX-based datacomm, four-axis lathe operation, automated precision measuring, banking and finance, bar-code generation, remote telemetry, computer-assisted dispatch, and many others
• Wrote operator guides and employee procedures for hardware and manufacturing systems, such as liquid processing and packing, material processing, and waste handling
• Developed custom online documentation for standard and Web-based (intranet) applications
• Wrote online help systems for Oracle-based formulation management system support and global inventory management systems
• Wrote marketing research reports about processing chemicals and substrate materials used in semiconductor manufacturing
• Was a contributing writer for several trade, technical, and general-interest publications covering computer hardware/software, construction and manufacturing equipment, and technology-oriented business issues
• Taught as an adjunct instructor for Technical Writing/Editing classes at Cincinnati State University
• Founded and operated QED Systems, a technical communication company that provided document design, writing, and editing services to technology-based companies in the Cincinnati-Dayton area

Clients and Employers

• PublishSmart! Owner/Consultant: July 2006 – Present
• Atos, Application Developer 4: Sep 1998 – Present
• Contract writer and e-learning developer at Hewlett-Packard, Procter and Gamble, and others
• Freelance Journalist/Technical Writer: Mar 1994 – Present
• Contributing writer for technical and trade journals and market research publishing companies
• Owner, QED Systems, Cincinnati: 1985-94
• Operated a small company that provided technical communication services to technology-based organizations, including a number of Fortune-500 companies
• Educational Designer, AT&T Communications: 1984-85
• Developed training courses for telecommunications executives
• Project Engineer, Drackett, 1981-84; Product Technical Engineer, Procter & Gamble 1976-81
• Managed design and construction of manufacturing facilities

Education and Professional Training

• M.A. Journalism, Ohio State University (GPA 3.9/4.0)
• B.Ch.E. Chemical Engineering, University of Dayton (GPA 3.3/4.0)
• B.S. Microbiology/chemistry, Ohio State University (GPA 3.3/4.0)
• Data processing coursework, Raymond Walters College, University
  of Cincinnati
• Education coursework, Ohio State University College of Education

Professional and Community Affiliations

• Greater Cincinnati ASTD (American Society for Training and Development): Member, 2008-13
• Society for Technical Communication: Senior Member; Newsletter Editor; President, 2006-07; Vice President, 2005-06; Secretary, 2004-05
• Centre ACT (program to provide free computers, software, and training to at-risk high school students) Board Member, 1995-2001
• Volunteer Cincinnati Advisory Board, Member, 1985-86
• Society of Women Engineers (1980-83), South Ohio Section Secretary, Nat’l Publications Chair
• American Institute of Chemical Engineers (1981-82), Ohio Valley Section Education Committee, 1982 Committee Chairman of Year
• University of Cincinnati Evening College, Dean’s Office (1980-82), Academic Advisor for Engineering and Natural Sciences

Client History (partial list)

Website

• Portfolio
• Client testimonials