What I Offer You:

Technical knowledge and writing proficiency demonstrated by more than 25 years of experience in the following areas:

  • Technical writing (software user guides, hardware operating guides, procedures, job aids)
  • Web design and content (WordPress setup and maintenance with Thesis and/or Genesis frameworks, basic SEO)
  • Web-based training (instructional design and course development with PowerPoint, Lectora, Lectora Snap!, SnagIt, and/or Camtasia)
  • Classroom training (instructional design, course development, and presentation)
  • Article development and ghostwriting

What I Bring to the Table:

  • Passion for reader-friendly copy that is clean, clear, concise, and carefully crafted for its intended purpose
  • Track record of developing web sites that make it easy for readers to find the information they need and to enjoy reading it when they find it
  • Organizational skill that transforms rough outlines, extensively revised design requirements, disorganized test results, or undecipherable engineering notes into step-by-step procedures, clear and concise explanation, or performance-enhancing training
  • Proven ability to learn quickly, operate independently, and get results

What I Have Done

  • Developed training courses (classroom and Web-based) for financial service employees and telecommunications executives
  • Wrote procedures, technical reference documents, online training courses, and web-based help for material handling, data extraction, and data warehousing on Windows enterprise platforms
  • Wrote user guides for software systems, including engineering equipment design, UNIX-based datacomm, four-axis lathe operation, automated precision measuring, banking and finance, bar-code generation, remote telemetry, computer-assisted dispatch, and many others
  • Wrote operator guides and employee procedures for hardware and manufacturing systems, such as liquid processing and packing, material processing, and waste handling
  • Developed custom online documentation for standard and Web-based (intranet) applications
  • Wrote online help systems for Oracle-based formulation management system support and global inventory management systems
  • Wrote marketing research reports about processing chemicals and substrate materials used in semiconductor manufacturing
  • Was a contributing writer for several trade, technical, and general-interest publications covering computer hardware/software, construction and manufacturing equipment, and technology-oriented business issues
  • Taught as an adjunct instructor for Technical Writing/Editing classes at Cincinnati State University
  • Founded and operated QED Systems, a technical communication company that provided document design, writing, and editing services to technology-based companies in the Cincinnati-Dayton area

Clients and Employers

  • PublishSmart! Owner/Consultant: July 2006 – Present
  • Atos, Application Developer 4: Sep 1998 – Present
  • Contract writer and e-learning developer at Hewlett-Packard, Procter and Gamble, and others
  • Freelance Journalist/Technical Writer: Mar 1994 – Present
  • Contributing writer for technical and trade journals and market research publishing companies
  • Owner, QED Systems, Cincinnati: 1985-94
  • Operated a small company that provided technical communication services to technology-based organizations, including a number of Fortune-500 companies
  • Educational Designer, AT&T Communications: 1984-85
  • Developed training courses for telecommunications executives
  • Project Engineer, Drackett, 1981-84; Product Technical Engineer, Procter & Gamble 1976-81
  • Managed design and construction of manufacturing facilities

Education and Professional Training

  • M.A. Journalism, Ohio State University (GPA 3.9/4.0)
  • B.Ch.E. Chemical Engineering, University of Dayton (GPA 3.3/4.0)
  • B.S. Microbiology/chemistry, Ohio State University (GPA 3.3/4.0)
  • Data processing coursework, Raymond Walters College, University
    of Cincinnati
  • Education coursework, Ohio State University College of Education

Professional and Community Affiliations

  • Greater Cincinnati ASTD (American Society for Training and Development): Member, 2008-13
  • Society for Technical Communication: Senior Member; Newsletter Editor; President, 2006-07; Vice President, 2005-06; Secretary, 2004-05
  • Centre ACT (program to provide free computers, software, and training to at-risk high school students) Board Member, 1995-2001
  • Volunteer Cincinnati Advisory Board, Member, 1985-86
  • Society of Women Engineers (1980-83), South Ohio Section Secretary, Nat’l Publications Chair
  • American Institute of Chemical Engineers (1981-82), Ohio Valley Section Education Committee, 1982 Committee Chairman of Year
  • University of Cincinnati Evening College, Dean’s Office (1980-82), Academic Advisor for Engineering and Natural Sciences

Client History (partial list)

AM Graphics Centric Consulting
Cincinnati Bell Telephone Cincinnati Milacron
Control Data Corporation Cintech Tele-Management Systems
Dayton Power and Light Energy Innovations
Givaudan Roure Intelliseek
Intercomputer Communications Corp. Miller Brewing Company
Monarch Marketing NCR Corporation
Procter and Gamble Quantum Chemicals
Sheffield Measurement Division Standard Register
Tandem Corporation Tekmar Corporation
Westinghouse Materials Company