Subject-matter experts transfer knowledge in a flurry of words that sometimes obscure specific, tangible training objectives. Knowledge in the abstract is great; but training focuses on making the abstract specific, concrete and relevant to the learner and to the organization. You can make your elearning concrete by telling a job-focused story.
It’s three in the afternoon at Stentorian and Sons. You’ve got plenty of time to process this stack of invoices, take care of a few emails, and get out in time to beat the traffic. Unbelievable–a day with no crises. A very good day.
“Hey, Bob! You need to check on this invoice. Biggie and Smalls Media, over on Ninth Street. Move the paperwork into SAP and get them paid. Today. If we miss the early payment deadline, the penalty dollars are coming out of your next check. “
“Sure thing, Mr. Stentorian.”
Great. Tracking down paperwork for supplier isn’t your favorite part of the job, but here it is. And there goes the very good day. The invoice is here, in the stack you were already processing: from Biggie and Smalls, total amount, quantity–all there. The purchase order from Sue in Purchasing is easy to find, in the system under Biggie and Smalls, matching amount, quantity–all there. What else do you need?
INVOICE PURCHASE ORDER GOODS RECEIPT Right. Track down the colleague who received the invoiced material and get the goods receipt for entry into SAP.
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