How to Make Learners Happy

Use Charlie Mingus’ Law in Your Learning Design

Bassist Charlie Mingus once said “Making the simple complicated is commonplace; making the complicated simple, awesomely simple, that’s creativity.”

What Mingus said is what I call his Law of Creative Simplicity. Look at a few examples.

  • Stuffing a sentence’s worth of thought  with a paragraph’s worth of abstract, redundant gobbledygook is commonplace. Translating a convoluted paragraph of jargon-dense engineer-speak into a simple sentence of clear English is creativity.
  • Kicking Humpty Dumpty off the wall to become a complex pile of rubble—that’s child’s play. Restoring complex Humpty Dumpty rubble to simple Humpty Dumpty wholeness is a task too creative for all the king’s horses and men.

Creative Simplicity in Learning Design

In his keynote speech for the 2011 Lectora User Conference in Cincinnati, Elliott Masie illustrated creative simplicity like this [bracketed comments are mine]:

We are doing too much re-teaching when people already know the skills. Let’s not re-teach. Make sure that you are not packaging something old as new and overly inventing language that is brand-new to teach it. [That’s commonplace-JH].

Let’s figure out what learners need to know, how to map learner instincts and experience with new knowledge and …create the ability for learners to watch and listen to stories. We can take complex things and present them in very unique sequences via stories. [That’s creativity-JH]

Masie also outlined several emerging trends that define the fluid 21st-century learning workplace environment:

  • Consistently high performers tend to seek out learning opportunities on their own, when they need them.
  • Learner understanding and retention improve when learning occurs through peer collaboration.
  • Inexpensive video is ubiquitous and a game-changer; it lets us tell a story live.
  • Learners have become accustomed to outsourcing memorization requirements to “second-screen” devices (like smartphones and tablets)  that are always present and always on.

The 21st-Century Learning Environment

How do expanded learner demands and wide availability of technical options for connectivity and collaboration  affect the way we design learning? They push us toward synthesis and simplicity: the core principles of the Mingus Law.  21st-century learners expect their on-the-job learning opportunities to:

  1. Be accessible: targeted for their job needs, easy to find, and available when they need them (and not before).
  2. Help them collaborate by providing access to a forum, a wiki, or social media site where they can share experiences, generate ideas, and discuss best practices with colleagues.
  3. Help them remember by providing well-designed checklists they can use to improve performance.
  4. Not be confined by a corporate firewall. Even though “second-screen” devices can’t be controlled, their use can be leveraged to broaden learner capabilities.

How do you meet these expectations?

Stay tuned for articles about affordable technology, tools, and techniques you can use to bring each of these four expectations to reality in your course and curriculum design.

 

Are Your e-Learning Courses Set in Abstract?

Birch Trees in the fogAre your e-learners lost in the fog?

Subject-matter experts transfer knowledge in a flurry of words that sometimes obscure specific, tangible training objectives.

Knowledge in the abstract is great; but e-learning focuses on making the abstract specific, concrete and relevant to the learner and to the organization. The most effective way to do that is by telling a story.

To show you what I mean, let’s look at a simplistic example:  an SME’s description of a step in an invoicing process:

Before you enter an invoice into SAP, make sure that entries on the GR, IR, and PO match exactly.

In an e-learning environment, the novice learner’s eyes glide right over that statement. Too many acronyms, too little emphasis, and an easily forgotten abstract statement.

If this is an important point,why not present it in a job-related story ?

It’s three in the afternoon at Stentorian and Sons. You’ve got plenty of time to process this stack of paperwork, take care of a few emails, and get out in time to beat the traffic. Unbelievable–a day with no crises. A very good day.

“Hey, Bob! You need to check on this invoice. Biggie and Smalls Media, over on Ninth Street. Move the paperwork into SAP and get them paid. Today.  If we miss the early payment deadline, the penalty dollars are coming out of your next check. “

“Sure thing, Mr. Stentorian.”

Great. Tracking down paperwork for suppliers isn’t your favorite part of the job, but here it is. And there goes the very good day. The invoice is here, in the stack you were already processing: from Biggie and Smalls, total amount, quantity–all there. The purchase order from Sue in Purchasing  is easy to find, in the system under Biggie and Smalls, matching amount, quantity–all there. What else do you need?

INVOICE PURCHASE ORDER GOODS RECEIPT
IR PO GR

Right. Track down the colleague who received the invoiced material and get the goods receipt for entry into SAP.

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