Communication Is My Mission – Judith Harper – Resume

Web design and content, technical writing,  training and support web sites, classroom and web-based training, as well as articles and copywriting, written in assignments where technical knowledge, demonstrated writing proficiency, and proven ability to operate independently are essential: that’s what Judith Harper has been producing for clients since 1984.

Professional Profile

• A passion for reader-friendly copy that is clean, clear, concise, and carefully crafted for its intended purpose.
• Proven ability to transform rough outlines, extensively revised design requirements, disorganized test results, or undecipherable engineering notes into step-by-step procedures, clear and concise explanation, or performance-enhancing instruction.
• A track record of developing web sites that make it easy for readers to find the information they need and enjoy reading it when they find it.

Accomplishments

• Use rapid development tools to produce web-based training courses for financial service employees at a large international manufacturing and marketing company.
• Wrote procedures, technical reference documents, online training courses, and web-based help for Windows enterprise platforms.
• Wrote manuals for e-mail applications, engineering equipment design, and Oracle based systems.
• Developed custom online documentation for standard and Web-based (intranet) applications.
• Wrote procedures for support and maintenance; developed an XML-based intranet procedure-generation system using Active Server pages.
• Wrote online help systems for Oracle-based formulation management system support and global inventory management systems.
• Wrote research reports about the growing and changing markets for processing chemicals and substrate materials used in semiconductor manufacturing.
• Was a contributing writer for several trade, technical, and general-interest publications covering computer hardware/software, construction and manufacturing equipment, and technology-oriented business issues.
• Was an adjunct instructor for Technical Writing/Editing classes at Cincinnati State University.
• Founded and operated QED Systems, a technical communication company that provided document design, writing, and editing services to technology-based companies in the Cincinnati-Dayton area.
• Wrote user guides for a wide range of software and equipment systems: a UNIX-based USAF central datacomm system, four-axis lathe operation, automated precision measuring equipment, financial equipment software and hardware, bar-code marking equipment, remote telemetry systems, computer-assisted dispatch system, and many others.
• Wrote procedures for numerous manufacturing systems, such as liquid processing and packing, and waste handling.
• Wrote technical reference manuals, system specifications, and design guidelines for material handling, data extraction, and data warehousing systems.
• Developed technical training courses for telecommunications sales executives.

Professional Experience

• Atos Origin, Application Developer 4: Sep 1998 – Present
  Developing classroom and web-based training for financial service executives at Procter and Gamble; Writing procedures, manuals, and content for training web sites at Hewlett-Packard, Procter and Gamble, Cincinnati Bell, and Givaudan Roure.
• PublishSmart!, Freelance Journalist/Technical Writer: Mar 1994 – Present
  Contributing writer for technical and trade journals and market research publishing companies.; wide range of software and process documentation and training design and development work.
• Owner, QED Systems, Cincinnati: 1985-94
  Operated a small company that provided technical communication services to technology-based organizations, including a number of Fortune-500 companies.
• Educational Designer, AT&T Communications: 1984-85
  Developed training courses for telecommunications executives.
• Project Engineer, Drackett, 1981-84; Product Technical Engineer, Procter & Gamble 1976-81
  Managed design and construction of manufacturing facilities.